FAQ

1.      We accept payment via credit card (Visa, Mastercard, American Express) and bank transfer. Please note that additional fees may apply for certain payment methods.

Please refer to our Terms and Conditions for detailed information.

1.      Yes, most of our tour packages include meals. The specific details regarding meals are outlined in the tour itinerary. Please check the itinerary for more information.

1.       The group size may vary depending on the tour. We strive to keep our groups small and intimate to ensure a more personalized experience. Please refer to the tour description or contact our customer service for more information on the group size.

1.       Yes, we provide airport transfers for our tour participants. Airport transfer details will be provided upon booking confirmation. Please make sure to provide your flight details in advance.

1.       The duration of our tours varies depending on the destination and the specific tour package. We offer tours ranging from a few hours to several days. Please refer to the tour description or itinerary for the exact duration of each tour.

1.       Entrance fees to attractions and landmarks mentioned in the tour itinerary are generally included in the tour price. However, there might be instances where certain optional activities or additional entrance fees are not included. Please refer to the tour description or contact our customer service for specific details.

1.       Yes, in some cases, we offer the option to customize the tour itinerary to fit your preferences. Please contact our customer service or speak with one of our travel consultants to discuss your customization requests.

1.     Travel insurance is not automatically included in our tour packages. However, we highly recommend purchasing comprehensive travel insurance to protect yourself against unforeseen circumstances. You can arrange your own travel insurance or inquire with our customer service for assistance.

1.       It is recommended to book your tour as early as possible to secure your preferred dates and availability. Some tours may have limited availability, especially during peak travel seasons. 

1.       You can make a reservation for a tour by visiting our website and following the booking process. Simply select the desired tour, choose the preferred date, provide the required information, and proceed with the payment. Alternatively, you can also contact our customer service for assistance with your booking.

1.       Changes to a confirmed booking are subject to availability and may be possible depending on the specific tour and circumstances. Please contact our customer service as soon as possible to inquire about any changes you would like to make.

1.       In the event of a tour cancellation due to unforeseen circumstances such as natural disasters, adverse weather conditions, or other force majeure events, we will provide alternative options or a full refund of the tour price. Our customer service will assist you with the necessary arrangements.

1.       Tips for guides and drivers are not typically included in the tour price. Tipping is discretionary and can be done at your own discretion based on the level of service provided. If you wish to tip, we recommend doing so directly to the guide or driver at the end of the tour.

1.     We strive to accommodate special dietary requirements to the best of our ability. Please inform us of any specific dietary restrictions or allergies at the time of booking, and we will do our best to make the necessary arrangements.

1.       Yes, transportation is typically provided as part of the tour package. The mode of transportation may vary depending on the tour, including air-conditioned vehicles, boats, or other means of transportation as mentioned in the tour description.

1.      Family-friendly tours are available, and children are welcome to join. However, please check the tour details or contact our customer service to ensure that the tour is suitable for children and if any age restrictions apply.

1.      We recommend packing comfortable clothing and footwear suitable for the activities and weather conditions of the tour. It is also advisable to bring sunscreen, a hat, insect repellent, and any necessary medications or personal items. Specific packing recommendations may be provided in the tour information or itinerary.

1.      Refunds for activities not participated in during the tour are generally not provided. The tour price is typically based on the entire package and includes various components. If you choose not to participate in any activities, it does not alter the overall cost of the tour.

1.       Private tours for groups can be arranged in some cases. Please contact our customer service or speak with one of our travel consultants to discuss your group's specific requirements and preferences.